Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who it may be shared with and the rights you have over your information.
It applies when you use our website, create an account, make a purchase, join a membership or community, access a course or digital resource, book a workshop, event, creator experience or 1:1 service, or otherwise interact with Ivy Ash.
Our website and certain digital services are delivered using New Zenler (“Zenler”), which provides technology for customer accounts, purchases, courses, memberships, communities and other online services.
LAST UPDATED · SEPTEMBER 2026 02
How We Collect & Use Your Information
We collect information when you provide it to us, for example when you create an account, make a purchase, join a membership, book a service, complete a form, participate in a community or contact us.
Some technical information may also be collected automatically through cookies, analytics and the technology used to operate our website.
We may use your information to:
- Provide products, services, memberships, courses and digital resources
- Manage accounts, bookings, payments and subscriptions
- Operate our communities and online services
- Respond to enquiries and provide support
- Send service, account and transactional communications
- Improve our website, services and customer experience
- Maintain security and necessary business, legal and accounting records
- Send marketing where permitted by law
We only process personal information where we have a lawful basis, including performing a contract with you, our legitimate business interests, your consent where required, or compliance with a legal obligation.
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MEMBERSHIP & COMMUNITY Memberships, Courses & Community Spaces
If you join a membership, course or community, We may process information relating to your account, enrolment, activity, course progress, resources accessed and participation.
Information you choose to post in community spaces may be visible to other members.
This may include your name, profile information, comments, messages, images and other content you choose to share. Please avoid posting personal or sensitive information that you do not want other members to see.
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IN-PERSON EXPERIENCES Photography & Filming
Photography and filming may take place during Ivy Ash workshops, events and creator experiences. This may include event photography, behind-the-scenes footage and content created to document or promote Ivy Ash and our creator experiences.
If you do not wish to be photographed or filmed, please let us know before the event or make us aware on arrival if you do not wish to appear.
We will take reasonable steps to respect requests you make known to us. Where separate consent is required for a particular use of identifiable content, We will request it where required.
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ONLINE & 1:1 Session Recordings
Certain online sessions, including 1:1 sessions, group sessions, workshops and guest sessions, may be recorded. Where a session is being recorded, Participants will be informed.
A recording may contain your name, image, voice, screen, messages or other information you choose to share. Recordings may be retained where reasonably necessary to provide the relevant service, support, resources or replays.
If you have concerns about being recorded, please let us know before the session begins.
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Marketing Communications
We may send you updates about Ivy Ash products, services, memberships, workshops, events, courses and resources where permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us. You may still receive essential account, booking, purchase or membership communications.
We do not sell your personal information to third parties for their own marketing purposes.
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Third Parties & New Zenler
We may share personal information with trusted providers where necessary to run our business and provide our services. These may include New Zenler, payment processors, email and communication providers, analytics services, video or meeting platforms, professional advisers and authorities where disclosure is legally required.
New Zenler provides the technology behind parts of our website, accounts, courses, memberships and communities. Information submitted through these services may therefore be processed through New Zenler and its service providers.
Third-party providers and integrations may change over time and may have their own privacy policies and processing practices.
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Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where applicable, support analytics and marketing.
Some cookies are necessary. Where consent is required for other cookies, you will be given the opportunity to manage your preferences.
Please refer to our Cookie Policy for further information.
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Security & Retention
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet-based service can guarantee absolute security.
We keep personal information only for as long as reasonably necessary for the purpose it was collected and to meet legal, tax, accounting or reporting requirements. When it is no longer required, it may be securely deleted or anonymised.
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18+ ONLY Age Requirements
Our products, services, memberships, courses, communities, workshops, events, creator experiences and 1:1 services are intended for individuals aged 18 and over.
By creating an account, making a purchase, joining a membership or booking a service, you confirm that you are at least 18 years old.
We do not knowingly collect personal information from anyone under 18 and may remove such information or close an associated account where appropriate.
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YOUR ACKNOWLEDGEMENT Using & Booking Ivy Ash Services
By creating an account, making a purchase, joining a membership or community, enrolling in a course, or booking a workshop, event, creator experience or 1:1 service, you acknowledge that you have read this Privacy Policy and understand how your personal information may be handled in connection with that service.
Where a service may involve photography, filming or recording, it is your responsibility to make us aware of any relevant preferences or concerns before taking part.
Where applicable law requires separate consent for a particular use of your personal information, that consent will be requested separately where required.
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QUESTIONS? Contact & Complaints
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information is handled, please contact us.
Business: Ivy Ash
Website: ivyash.com
brandpr@heyivyash.com You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.
